Support & Service Level Agreement (SLA) 

Effective Date: October 1, 2025

 

Hours of Operation 

• 8:00 AM - 6:00 PM EST 

• Monday through Friday (excluding US holidays) 

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Response Time 

• All support inquiries receive a response within 24 hours during operating hours. 

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Coverage

• SLA commitments apply globally, including customers in the US, UK, and EU. 

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Uptime Commitment 

• FooQai targets 99.9% service availability per calendar month (excluding scheduled maintenance). 

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Escalation 

• Email: info@fooqai.com 

• Customer portal (coming soon) 

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CONTACT US

FooQai, LLC

145 Tremont Street

Suite 201-1445

Boston, MA 02111

Email: info@fooqai.com

 

Last Updated: October 1, 2025